If you’re having trouble with the website we’d suggest you try the following: Firstly, you may need to delete your cookies, you can do this by selecting 'Tools or 'History' on your internet browser. Once you’ve cleared your cookies, close and reopen your browser and revisit our website. You should be able to use it without any more problems. If you’re still having problems, get in touch, with as much detail as you can about the issue.
We always love to help our customers make any decision or overcome any problems when it comes to ordering! If you are comfortable sharing your personal information over the phone (You can, don't worry), we will also be very happy to make the order for you by phone.
Give us a call and we will help you out!
We accept all major debit and credit cards for payments online including Visa Debit, Visa Credit, Visa Electron, MasterCard Debit, MasterCard Credit, Maestro and American Express.
We also accept PayPal for all sales online
We use a fully automated ordering process, this means that all orders are locked onto the system as soon as you have placed and paid for the order. This ensures that your order is dispatched on time. As a result of this, we are unable to add or change any items on your order.
If your order is successful you will receive an automated email to confirm your order has been received and is being processed. This means the payment was successful.
First of all, get in touch with the vendor. You'll find their infomation in your order confirmation email. If that doesn't solve things, get in touch with us using our customer service email address, [email protected] Please also include your order number.
If you’ve returned something to Black Bronze for a refund i.e a t-shirt, the whole process can take up to 14 days in busy periods, however we do aim to get returns processed within 7 days of us receiving them at our Warehouse. If you need to return an item that was bought from a vendor, you'll need to return it directly to the vendor. Please review their returns policy.
If you need to return an item that was bought from a vendor, you'll need to return it directly to the vendor. Please review their returns policy.
The Consumer Rights Act means any products you buy must be of satisfactory quality, fit for purpose and as described. If you receive damaged or faulty items, please report this to the vendor within 7 days.
All our vendors have the ability to ship internationally, please check with our vendors.
Each vendor has their own shipping time frame. When you are checking out, you will see the shipping time for each product, so be sure to make a note of it and check that you acknowledge. You can view all vendor's shipping policy.
No you do not need an account to place an order, but having an account with us will help the process to run a lot more sufficient.
You will need clair images of your products, preferable on a white background for a professional look. Shipping details, (four days 4 shipping: 4 business days. same-day delivery: same business day ect). Contact information along with a shop front banner image and profile image. A short biography about your business.
When registering, all vendors are asked to agree to our terms & conditions. The business owner must upload a profile image of themselves. Customers on Black Bronze Shopping Mall would like to be ensure that they are supporting a Black Owned Business. Although there is no way to ensure that everyone who is selling on the site is indeed “Black”, our team take special provision to ensuring that buying from a black company. There will always be deceiver, therefore please feel free to report any suspicious accounts or activity to [email protected]
We run monthly subscription platform, we don’t take commission from your sell like our competitors. There are three different subscriptione fees, for Joining and starting a shop front. There is also a payment processing fee from Paypal or Stripe based on their payment structure. Charges are billed at 2.9% + £0.30 GBP, if your bank’s currency is not GBP, the amount may differ based on changes in the exchange rate.
Yes, a credit card, debit card or PayPal account will be required to create a shop front.
Black Bronze Shopping Mall provides a platform for all black owned business. Vendors selling fashion, beauty cosmetics, electrical, craft and handmade items etc..
Black Bronze Export/Import allows you to export or import your products along with its details. We support both .xml and .csv format files and uses standard export and import API. So you can use your product data in our compatible site. Use this feature to quickly take a backup of your products and data.
- Start your Black Bronze shop exactly the way you configured it
- Export or import your products in CSV & XML format
- Export/Import all your products of your shop with all the details intact
- Map columns individually for all the available attributes
- Keep a backup of all their products at all time